EIF3 Recommendations

Recommendation
1

Ensure that national interoperability frameworks and interoperability strategies are aligned with the EIF and, if needed, tailor and extend them to address the national context and needs.

Recommendation
2

Publish the data you own as open data unless certain restrictions apply.

Recommendation
3

Ensure a level playing field for open source software and demonstrate active and fair consideration of using open source software, taking into account the total cost of ownership of the solution.

Recommendation
4

Give preference to open specifications, taking due account of the coverage of functional needs, maturity and market support and innovation.

Recommendation
5

Ensure internal visibility and provide external interfaces for European public services.

Recommendation
6

Reuse and share solutions, and cooperate in the development of joint solutions when implementing European public services.

Recommendation
7

Reuse and share information and data when implementing European public services, unless certain privacy or confidentiality restrictions apply.

Recommendation
8

Do not impose any technological solutions on citizens, businesses and other administrations that are technology-specific or disproportionate to their real needs.

Recommendation
9

Ensure data portability, namely that data is easily transferable between systems and applications supporting the implementation and evolution of European public services without unjustified restrictions, if legally possible.

Recommendation
10

Use multiple channels to provide the European public service, to ensure that users can select the channel that best suits their needs.

Recommendation
11

Provide a single point of contact in order to hide internal administrative complexity and facilitate users’ access to European public services.

Recommendation
12

Put in place mechanisms to involve users in analysis, design, assessment and further development of European public services.

Recommendation
13

As far as possible under the legislation in force, ask users of European public services once-only and relevant-only information.

Recommendation
14

Ensure that all European public services are accessible to all citizens, including persons with disabilities, the elderly and other disadvantaged groups. For digital public services, public administrations should comply with e-accessibility specifications that are widely recognised at European or international level.

Recommendation
15

Define a common security and privacy framework and establish processes for public services to ensure secure and trustworthy data exchange between public administrations and in interactions with citizens and businesses.

Recommendation
16

Use information systems and technical architectures that cater for multilingualism when establishing a European public service. Decide on the level of multilingualism support based on the needs of the expected users.

Recommendation
17

Simplify processes and use digital channels whenever appropriate for the delivery of European public services, to respond promptly and with high quality to users’ requests and reduce the administrative burden on public administrations, businesses and citizens.

Recommendation
18

Formulate a long-term preservation policy for information related to European public services and especially for information that is exchanged across borders.

Recommendation
19

Evaluate the effectiveness and efficiency of different interoperability solutions and technological options considering user needs, proportionality and balance between costs and benefits.

Recommendation
20

Ensure holistic governance of interoperability activities across administrative levels and sectors.

Recommendation
21

Put in place processes to select relevant standards and specifications, evaluate them, monitor their implementation, check compliance and test their interoperability.

Recommendation
22

Use a structured, transparent, objective and common approach to assessing and selecting standards and specifications. Take into account relevant EU recommendations and seek to make the approach consistent across borders.

Recommendation
23

Consult relevant catalogues of standards, specifications and guidelines at national and EU level, in accordance with your NIF and relevant DIFs, when procuring and developing ICT solutions.

Recommendation
24

Actively participate in standardisation work relevant to your needs to ensure your requirements are met.

Recommendation
25

Ensure interoperability and coordination over time when operating and delivering integrated public services by putting in place the necessary governance structure.

Recommendation
26

Establish interoperability agreements in all layers, complemented by operational agreements and change management procedures.

Recommendation
27

Ensure that legislation is screened by means of ‘interoperability checks’, to identify any barriers to interoperability. When drafting legislation to establish a European public service, seek to make it consistent with relevant legislation, perform a ‘digital check’ and consider data protection requirements.

Recommendation
28

Document your business processes using commonly accepted modelling techniques and agree on how these processes should be aligned to deliver a European public service.

Recommendation
29

Clarify and formalise your organisational relationships for establishing and operating European public services.

Recommendation
30

Perceive data and information as a public asset that should be appropriately generated, collected, managed, shared, protected and preserved.

Recommendation
31

Put in place an information management strategy at the highest possible level to avoid fragmentation and duplication. Management of metadata, master data and reference data should be prioritised.

Recommendation
32

Support the establishment of sector-specific and cross-sectoral communities that aim to create open information specifications and encourage relevant communities to share their results on national and European platforms.

Recommendation
33

Use open specifications, where available, to ensure technical interoperability when establishing European public services.

Recommendation
34

Use the conceptual model for European public services to design new services or reengineer existing ones and reuse, whenever possible, existing service and data components.

Recommendation
35

Decide on a common scheme for interconnecting loosely coupled service components and put in place and maintain the necessary infrastructure for establishing and maintaining European public services.

Recommendation
36

Develop a shared infrastructure of reusable services and information sources that can be used by all public administrations.

Recommendation
37

Make authoritative sources of information available to others while implementing access and control mechanisms to ensure security and privacy in accordance with the relevant legislation.

Recommendation
38

Develop interfaces with base registries and authoritative sources of information, publish the semantic and technical means and documentation needed for others to connect and reuse available information.

Recommendation
39

Match each base registry with appropriate metadata including the description of its content, service assurance and responsibilities, the type of master data it keeps, conditions of access and the relevant licences, terminology, a glossary, and information about any master data it uses from other base registries.

Recommendation
40

Create and follow data quality assurance plans for base registries and related master data.

Recommendation
41

Establish procedures and processes to integrate the opening of data in your common business processes, working routines, and in the development of new information systems.

Recommendation
42

Publish open data in machine-readable, non-proprietary formats. Ensure that open data is accompanied by high quality, machine-readable metadata in non-proprietary formats, including a description of their content, the way data is collected and its level of quality and the licence terms under which it is made available. The use of common vocabularies for expressing metadata is recommended.

Recommendation
43

Communicate clearly the right to access and reuse open data. The legal regimes for facilitating access and reuse, such as licences, should be standardised as much as possible.

Recommendation
44

Put in place catalogues of public services, public data, and interoperability solutions and use common models for describing them.

Recommendation
45

Where useful and feasible to do so, use external information sources and services while developing European public services.

Recommendation
46

Consider the specific security and privacy requirements and identify measures for the provision of each public service according to risk management plans.

Recommendation
47

Use trust services according to the Regulation on eID and Trust Services as mechanisms that ensure secure and protected data exchange in public services.